Question 1

Shipping Information

Accepted Answer

At Dandelion, we are committed to delivering your order with care and efficiency.
We currently ship to all countries across Europe.
Estimated delivery time: 4 to 15 business days, depending on your location.
Please note that delivery times may vary due to external factors such as customs processing or local postal services.
Once your order has been shipped, you will receive a confirmation email including your tracking information.

Question 2

Product Selection & Quality

Accepted Answer

All Dandelion pieces are carefully selected to meet our standards of quality, design, and durability.
While our jewelry is designed to be water-resistant and suitable for everyday wear, we recommend avoiding prolonged exposure to water, chemicals, and perfumes to preserve its original beauty.

Question 3

Returns & Refund Policy

Accepted Answer

We offer a 7-day return policy, starting from the date your order is delivered.
Our policy is based on trust and customer satisfaction.
You may request a return or refund under the following conditions:
The item arrived damaged; or
You are not satisfied with your purchase
To initiate a return, please contact us through one of our support channels.
Once your return request is approved, you will be asked to ship the item back to us.
A refund will be processed as soon as you provide proof that the item has been returned, such as a postal receipt or tracking confirmation.

Question 4

Condition of Returned Items

Accepted Answer

Returned items should be sent back in reasonable condition.
Dandelion reserves the right to refuse refunds in cases where returned items show clear signs of misuse, damage caused by improper handling, or conditions inconsistent with normal evaluation.

Question 5

Damaged or Defective Items

Accepted Answer

If your item arrives damaged or defective, please contact us as soon as possible with clear evidence (photos or videos).
After confirmation and proof of return shipment, we will issue a full refund promptly.

Question 6

Refund Processing

Accepted Answer

Refunds will be issued to the original payment method.
Please allow a few business days for the refund to be processed, depending on your payment provider.

Question 7

Contact Information

Accepted Answer

If you have any questions or need assistance, you can contact us through:
Email
Website live chat
Instagram direct message
We are always happy to assist you.

Dandelion Charm Co.

FAQ

Frequently asked questions